Swiss AG (Pty) Ltd
(“Swiss AG”, “we”, “us”, “our”)
These Website Terms of Use govern your access to and use of the Swiss AG website, including any online store, mobile-accessed content, and digital services (collectively, the “Website”).
By accessing or using this Website, you agree to be legally bound by these Terms. If you do not agree, you must not use the Website.
1. LEGAL FRAMEWORK
These Terms are governed by and interpreted in accordance with:
The Electronic Communications and Transactions Act 25 of 2002 (ECTA)
The Consumer Protection Act 68 of 2008 (CPA) (where applicable)
The Protection of Personal Information Act 4 of 2013 (POPIA)
2. DEFINITIONS
2.1 User means any person accessing the Website.
2.2 Website means the Swiss AG domain and all associated subdomains.
2.3 Content includes all text, images, video, software, and data displayed on the Website.
2.4 Online Store means the Swiss AG e-commerce platform.
3. USE OF THE WEBSITE
3.1 You may only use this Website for lawful purposes.
3.2 You agree not to:
Use the Website for fraudulent purposes
Interfere with its security or operation
Upload malicious software
Attempt unauthorised access to systems, data, or accounts
3.3 We may suspend or terminate your access if you breach these Terms.
4. ACCOUNT REGISTRATION (IF APPLICABLE)
4.1 You are responsible for maintaining the confidentiality of your login details.
4.2 You must provide accurate and complete information when registering.
4.3 Swiss AG is not liable for any loss arising from unauthorised account use.
5. ONLINE STORE & TRANSACTIONS
5.1 All purchases made through the Online Store are governed by our Terms and Conditions of Sale, which form part of these Terms by reference.
5.2 Prices, availability, and product information may change without notice.
5.3 We reserve the right to refuse service or cancel transactions at our discretion, subject to law.
6. INTELLECTUAL PROPERTY
6.1 All Content on this Website is owned by or licensed to Swiss AG and is protected by South African and international intellectual property laws.
6.2 You may not reproduce, distribute, modify, or exploit any Content without prior written consent.
6.3 Nothing on the Website grants any licence or right to use any trademark without written permission.
7. WEBSITE AVAILABILITY
7.1 We strive to ensure uninterrupted Website availability but provide no guarantee that it will be free from errors, viruses, or downtime.
7.2 We may suspend or restrict access for maintenance or system upgrades without notice.
8. LIMITATION OF LIABILITY
8.1 Swiss AG shall not be liable for:
Any loss arising from Website downtime or technical errors
Viruses or harmful components transmitted through the Website
Inaccuracies or omissions in Content
8.2 Swiss AG’s total liability for any claim arising from Website use shall be limited to the extent permitted by law.
8.3 Nothing limits liability for gross negligence or willful misconduct.
9. LINKS TO THIRD-PARTY SITES
9.1 This Website may contain links to third-party websites.
9.2 Swiss AG has no control over and accepts no responsibility for the content, security, or practices of linked websites.
9.3 Use of third-party sites is at your own risk.
10. DATA PROTECTION & PRIVACY
10.1 Swiss AG processes personal information in accordance with POPIA.
10.2 Personal data is collected solely for:
Processing orders
Responding to enquiries
Marketing communication (where consent is given)
10.3 Full details appear in our Privacy Policy.
11. ELECTRONIC COMMUNICATION
11.1 By using the Website, you consent to receiving electronic communications from Swiss AG.
11.2 Any electronic communication sent by Swiss AG shall be deemed received when accessible on your device.
12. USER-GENERATED CONTENT (IF APPLICABLE)
12.1 If you submit reviews, comments, or other content:
You warrant that you own the rights to such content
You grant Swiss AG a royalty-free licence to use it for business purposes
12.2 Swiss AG may remove any user content at its discretion.
13. MONITORING & SECURITY
Swiss AG reserves the right to monitor Website activity for:
Security purposes
Legal compliance
System performance
14. TERMINATION OF USE
Swiss AG may terminate or restrict your Website access immediately if:
You breach these Terms
There is suspected fraud or unlawful conduct
15. DISCLAIMER
15.1 Website Content is provided “as is” and “as available”.
15.2 Swiss AG makes no warranties or representations as to:
Accuracy of information
Fitness for a particular purpose
Continuous availability
16. GOVERNING LAW & JURISDICTION
These Terms are governed by the laws of the Republic of South Africa.
The User submits to the jurisdiction of the South African courts.
17. AMENDMENTS
Swiss AG may update these Terms at any time. Continued use of the Website constitutes acceptance of the updated Terms.
18. CONTACT INFORMATION
For Website-related queries:
Swiss AG (Pty) Ltd
Email: sales@swissag.co.za
Telephone: +27 41 001 6180
Physical Address: 11 Sebastian Street, North End, Gqeberha, South Africa
Swiss AG (Pty) Ltd
(“Swiss AG”, “we”, “us”, “our”)
These Terms and Conditions govern all sales of products by Swiss AG, whether conducted through our online store, directly to consumers, or through trade, dealer, and business channels, unless otherwise agreed in writing.
By placing an order with Swiss AG, you (“the Customer”) agree to be bound by these Terms.
1. LEGAL FRAMEWORK
These Terms are governed by the laws of the Republic of South Africa, including but not limited to:
The Consumer Protection Act 68 of 2008 (CPA)
The Electronic Communications and Transactions Act 25 of 2002 (ECTA)
The Protection of Personal Information Act 4 of 2013 (POPIA)
2. DEFINITIONS
2.1 Customer means any natural or juristic person purchasing products from Swiss AG.
2.2 Product means any appliance or accessory sold by Swiss AG.
2.3 Business Day means Monday to Friday excluding public holidays in South Africa.
2.4 Online Store means the Swiss AG e-commerce platform.
2.5 Agreement means the contract formed upon acceptance of an order by Swiss AG.
3. APPLICATION OF TERMS
3.1 These Terms apply to all quotations, sales, deliveries, and transactions unless expressly agreed otherwise in writing.
3.2 No variation or waiver shall be binding unless reduced to writing and signed by Swiss AG.
3.3 Any conflicting customer terms are expressly excluded.
4. PRODUCT INFORMATION & AVAILABILITY
4.1 All product descriptions, images, specifications, and prices are subject to change without notice.
4.2 Product images are for illustration purposes only and may differ slightly from the final product.
4.3 Orders are subject to product availability. Swiss AG reserves the right to cancel any order if stock is unavailable.
5. PRICING
5.1 All prices are quoted in South African Rand (ZAR) and include VAT, unless otherwise stated.
5.2 Swiss AG reserves the right to correct any pricing errors prior to dispatch.
5.3 Trade, wholesale, and promotional pricing may be subject to special terms and minimum order quantities.
6. ORDER ACCEPTANCE
6.1 An order is deemed accepted only once:
Payment has been received (where applicable), and
A formal order confirmation has been issued by Swiss AG.
6.2 Swiss AG reserves the right to refuse or cancel any order at its sole discretion.
7. PAYMENT TERMS
7.1 Online Store Purchases: Payment must be made in full at checkout via approved payment gateways.
7.2 Trade / Account Customers: Payment terms will be as agreed in writing, typically COD or within 30 days from invoice.
7.3 Late payments may attract interest at the maximum rate permitted by law.
7.4 Ownership of products remains with Swiss AG until full payment has cleared.
8. DELIVERY
8.1 Delivery times provided are estimates only and not guarantees.
8.2 Delivery charges are calculated at checkout or agreed in writing for trade customers.
8.3 Risk in the goods transfers to the Customer upon delivery.
8.4 Swiss AG shall not be liable for delays caused by acts of God, logistics partners, industrial action, or circumstances beyond our control.
8.5 The Customer must inspect goods on delivery and report visible damage within 48 hours.
9. RETURNS, COOLING-OFF & CPA RIGHTS
9.1 CPA Cooling-Off Period (Online Purchases)
Customers purchasing online are entitled to a 7-day cooling-off period from the date of delivery, subject to:
Products being unused
In original packaging
All accessories included
Return shipping during cooling-off is for the Customer’s account unless the product is defective or incorrectly supplied.
9.2 Defective Products
In terms of the CPA, customers are entitled to repair, replacement, or refund for defective goods within 6 months of delivery, provided:
The defect was not caused by misuse, power surges, incorrect installation, or neglect.
Normal wear and tear is excluded.
9.3 Exclusions
Returns will not be accepted for:
Products damaged by misuse, negligence, or unauthorized repairs
Electrical damage due to power surges or improper voltage
Products not in original condition and packaging
10. WARRANTIES
For information relating to Warranties please refer to the Warranty Policy
11. LIMITATION OF LIABILITY
11.1 Swiss AG shall not be liable for:
Indirect, consequential, or economic losses
Loss of profit, data, or business interruption
11.2 Swiss AG’s total liability shall not exceed the purchase price paid for the specific product giving rise to the claim.
11.3 Nothing in these Terms limits liability for death or personal injury caused by gross negligence.
12. INSTALLATION & USE
12.1 The Customer is responsible for ensuring:
Proper electrical supply
Professional installation where required
12.2 Swiss AG shall not be liable for damage arising from improper installation, electrical irregularities, or non-compliance with safety standards.
13. POPIA & DATA PRIVACY
13.1 Swiss AG collects and processes personal information strictly in accordance with POPIA.
13.2 Customer data is used solely for:
Order fulfillment
Customer communication
Legal and accounting compliance
13.3 We do not sell or trade customer information to third parties.
14. INTELLECTUAL PROPERTY
All content, trademarks, product names, images, and branding on the Swiss AG website remain the intellectual property of Swiss AG or its licensors and may not be used without written consent.
15. FORCE MAJEURE
Swiss AG shall not be liable for failure or delay in performance due to events beyond reasonable control, including natural disasters, strikes, pandemics, and supply chain disruptions.
16. BREACH
If the Customer breaches these Terms, Swiss AG may:
Cancel orders
Suspend delivery
Withhold warranty service until breach is remedied
Without limiting legal remedies.
17. GOVERNING LAW & JURISDICTION
These Terms are governed by the laws of the Republic of South Africa. Any dispute shall be subject to the jurisdiction of South African courts.
18. CONTACT DETAILS
For all queries, warranty claims, or disputes:
Swiss AG (Pty) Ltd
Email: sales@swissag.co.za
Telephone: +27 41 001 6180
Physical Address: 11 Sebastian Street, North End, Gqeberha, South Africa
19. VERSION CONTROL
These Terms may be updated from time to time. The version published on the Swiss AG website at the time of purchase shall apply.
At Swiss AG we want you to enjoy your appliances with confidence. This warranty is in addition to your legal rights under the Consumer Protection Act (CPA) and applies to all products sold in South Africa through any sales channel, including retailers, online stores, and distributors.
1. YOUR RIGHTS IN THE FIRST 6 MONTHS
All products come with a statutory 6-month warranty under the CPA.
If your appliance develops a fault within the first 6 months of purchase, you have the right to choose:
• Repair,
• Replacement, or
• Full Refund.
We may request an inspection by an authorised service agent to confirm the issue.
If the same problem happens again after repair, you are entitled to a replacement or refund.
2. EXTENDED MANUFACTURER WARRANTY
After the first 6 months, Swiss AG provides a limited manufacturer’s warranty for the remaining period:
• Small appliances (kettles, irons, toasters, air fryers, vacuum cleaners)
o Domestic: 12 months
o Commercial/semi-commercial: 6 months
• Large domestic appliances (fridges, freezers, dishwashers, dryers, wine coolers)
o Domestic: 24 months
o Commercial/semi-commercial: 12 months
The period above indicates the time from date of purchase and is not in addition to the 6 months referred to in clause 1 above.
During this period, we may repair or replace your product at our discretion. Replacement units inherit the original warranty period and do not reset the term.
3. WHO CAN CLAIM
You need a proof of purchase to make a claim. Acceptable documents include:
• Retail invoice
• Online order confirmation
• Delivery note
• Bank or card statement showing the purchase
4. AUTHORISED REPAIRS ONLY
Warranty repairs must be done by a Swiss AG-authorised service agent.
• Repairs by unauthorised technicians void the warranty.
• Only approved spare parts may be used.
• Each authorised repair comes with a 3-month workmanship and parts warranty for the work performed.
5. BUILT-IN & PORTABLE APPLIANCES
• Built-in appliances: On-site service within 50 km of a major town or city. Remote or difficult locations may have additional fees.
• Portable appliances: Must be returned to the original purchase point or authorised service centre.
6. WHAT’S NOT COVERED
Our warranty does not cover:
• Normal wear and tear
• Cosmetic damage
• Consumables (bulbs, filters, seals, trays, knobs, handles)
• Damage from misuse, neglect, incorrect installation, or use outside intended purpose
• Electrical damage if proper surge protection was not used
• Acts of God (fire, flood, hail, lightning, extreme weather)
We do cover defects caused by faulty materials or workmanship in the original manufacturing process.
7. TRANSPORTATION
• If we arrange collection, risk remains with Swiss AG.
• If you arrange delivery to a service centre, risk remains with you.
• Original packaging is recommended; damage due to inadequate packaging is the customer’s responsibility.
8. YOUR RIGHTS
Nothing in this warranty affects your legal rights, including:
• Protection against death or personal injury caused by our negligence
• Product liability under the CPA
• Any other non-waivable rights
9. NEED HELP?
• Contact our customer support team for assistance.
• If unresolved, you may approach the Consumer Goods and Services Ombud (CGSO), National Consumer Commission (NCC), or National Consumer Tribunal.Swiss AG (Pty) Ltd, including its associated trading entities and holding company (“Swiss AG”, “we”, “us”, or “our”), is committed to protecting the privacy and personal information of our customers, suppliers, website visitors, and other stakeholders in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and all other applicable South African laws.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information.
1. SCOPE OF THIS POLICY
This policy applies to:
Visitors to our website and online store
Customers purchasing through any sales channel
Suppliers, service providers, and business partners
Individuals who communicate with Swiss AG electronically or in person
2. INFORMATION WE COLLECT
We may collect and process the following personal information:
2.1 Identity & Contact Information
Full name
ID or passport number (where legally required)
Physical and postal address
Email address
Telephone and mobile numbers
2.2 Transaction & Account Information
Purchase history
Payment details (processed securely via third-party payment gateways)
Delivery and billing details
Warranty and service records
2.3 Technical & Website Usage Data
IP address
Browser type and version
Device information
Website interaction and cookies
2.4 Marketing Preferences
Subscription preferences
Communication history
3. HOW WE COLLECT PERSONAL INFORMATION
We collect information when you:
Create an account or place an order on our website
Contact us via phone, email, WhatsApp, or online forms
Enter promotions, competitions, or surveys
Browse our website (via cookies and analytics tools)
Engage with us on social media
Are onboarded as a supplier or service provider
4. PURPOSE FOR PROCESSING PERSONAL INFORMATION
We process personal information for the following lawful purposes:
To process and fulfil orders
To deliver products and services
To manage warranties, repairs, and returns
To provide customer support
To process payments and prevent fraud
To comply with legal and regulatory obligations
To communicate with you regarding your account or orders
To improve our products, services, and website
For marketing purposes where consent has been given
5. LEGAL BASIS FOR PROCESSING
We process your personal information based on one or more of the following:
Your consent
Performance of a contract
Compliance with a legal obligation
Legitimate business interests that do not override your rights
6. DISCLOSURE OF PERSONAL INFORMATION
We may share your personal information with:
Courier and logistics partners for delivery
Payment processing providers
IT service providers and hosting companies
Warranty and repair service providers
Auditors, legal advisors, and regulatory authorities (where required by law)
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
7. CROSS-BORDER TRANSFERS
Where personal information is transferred outside South Africa, we ensure that:
The recipient country has adequate data protection laws; or
Appropriate contractual safeguards are in place in accordance with POPIA.
8. DATA SECURITY
We take reasonable technical and organisational measures to protect your personal information, including:
Secure servers and firewalls
Encrypted payment processing
Restricted employee access
Regular system monitoring and updates
Despite our efforts, no data transmission over the internet is completely secure, and Swiss AG cannot guarantee absolute security.
9. DATA RETENTION
We retain personal information only for as long as necessary:
To fulfil the purpose for which it was collected
To comply with legal, tax, accounting, and regulatory requirements
For legitimate business and dispute resolution purposes
Thereafter, data is securely deleted or anonymised.
10. YOUR RIGHTS UNDER POPIA
You have the right to:
Access your personal information
Request correction or deletion of your data
Object to processing for marketing purposes
Withdraw consent at any time
Lodge a complaint with the Information Regulator
Requests can be submitted to:
Email: sales@swissag.co.za
Physical Address: 11 Sebastian Street, North End, Gqeberha, South Africa
11. MARKETING COMMUNICATIONS
You will only receive marketing communications if:
You have opted in; or
You are an existing customer and have not opted out
You may unsubscribe at any time using the link in our communications or by contacting us directly.
12. COOKIES POLICY
We use cookies to:
Improve website functionality
Analyse website traffic
Enhance user experience
You can control or disable cookies through your browser settings. Disabling cookies may affect website functionality.
13. CHILDREN’S INFORMATION
Swiss AG does not knowingly collect personal information from children under the age of 18. If such information is unintentionally collected, it will be deleted upon request.
14. BREACH NOTIFICATION
In the event of a data breach that compromises your personal information, Swiss AG will:
Notify affected individuals as soon as reasonably possible
Notify the Information Regulator where required by law
15. CHANGES TO THIS PRIVACY POLICY
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website with the updated effective date.
16. CONTACT DETAILS
For privacy-related enquiries, complaints, or data access requests:
Swiss AG (Pty) Ltd
Email: sales@swissag.co.za
Telephone: +27 41 001 6180
Registered Address: 11 Sebastian Street, North End, Gqeberha
